The Downtown Las Vegas Circa Resort & Casino has equipped all its hotel rooms with Amazon Alexa. Using this voice-controlled technology, visitors can request information such as their departure time, reservation specifics, in-room dining options, and even secure table reservations for dinner.
Circa’s CEO, Greg Stevens, conveyed his excitement about partnering with Amazon and Hotel Genie to introduce this technology to the resort, underscoring their dedication to enhancing the visitor experience. He noted how these innovations not only simplify interactions but also facilitate more effective communication between visitors and personnel.
Hotel personnel will receive service requests directly through the platform, and management can access information on visitor requests and staff response times. Bram Duchovne, the director of Alexa Smart Properties, stressed that this partnership merges Amazon’s technology with the hotel’s understanding of their clientele to craft a more streamlined and pleasant experience.
Lodging establishments possess the capability to craft genuinely distinctive encounters by customizing these resources to align with their brand identity. The adoption of this technology by Circa is highly commendable, as their shared customer-focused philosophy resonates deeply. We firmly believe that their patrons will be captivated by the exceptional Alexa integration they are developing.”